Medicine. Its exciting at first. After our preclinical classes, when we are ushered into the wards, to see real patients, all of us have felt thrilled. Then, as we climb up the ladder, pass exams, acquire skills and degrees, the excitement wears off.
We choose one specialty: specialize into one branch. And then , some of us, choose an even narrower sub speciality, a smaller cubbyhole. And spend rest of our lives in that small space of one organ or system or problem. We learn all there is about that subspeciality, painstakingly acquire all skills required, and ultimately after a long journey of fifteen years or so, start our practice.
In a few years, medicine becomes a rut.
Day in and day out: same old cases, same old surgeries.
And slowly, the sense of 'wonder' wears off. It is replaced by an assembly line approach.
The patient is no more a 43 year old banker who is finding it tough to control her weight, but ' that hypothyroid lady'. In the wards, we find ourselves looking not for Mrs Aparna, the schoolteacher who was operated yesterday, but 'that day 2 postop hysterectomy'. Slowly, the person/patient is seen as the disease and called by not their names, but their conditions.
Slowly, our increasing expertise means that we arrive at the diagnosis within seconds and spend less and less time with the patient in OPD consultation. Any queries , and they are shunted to the assistant for explanation.
The queues grow. The practice expands.
Slowly, we feel less like a healer. More like an assembly line worker.
I read Atul Gawande's book 'Better' last week. In his last chapter, he writes about asking unscripted questions to our patients..
' On the surface, this seems easy enough. The , your new patient arrives. You still have three others to see and two pages to return, and the hour is getting late. In that instant, all you want to proceed with the matter at hand. Where's the pain, the lump, whatever the trouble is? How long has it been there? Does anything make it better or worse? What are person's past medical problems? Everyone knows the drill.
But consider, at an appropriate point, taking a moment with your patient. Make yourself ask an unscripted question: " Where did you grow up?" or: 'What made you move to Boston".....
..... You don't have to come up with a deep or important question,just one that lets you make a human connection.'
Some of us might argue that patients come to us for our technical skills, for our diagnosis and treatment. Not for connecting with us as human beings.
But I still sorely remember my consultation with a Dermatologist some time ago. The gentleman did not look me in the eye throughout the ten minute consult. I came out feeling cheated and angry. I felt like a disease and not a person.
Wiser after that encounter, I have always been enriched by my patients and the lives they lead. The anxious 40 year old tubal factor infertility is a Principle of three schools and runs a charity for homeless street kids. The mother of two kids who is repenting her abortion and wants one more kid to get over the guilt of terminating that pregnancy. The couple who failed cycles of IVF with us, and call me every year for their adopted child's birthday.
Asking unscripted questions, delving into lives and not just diseases, makes our lives much more fulfilling. Diseases and their treatments are finite. But human life, with its vagaries and varieties, is infinite.
Connecting with our patients, not as diseases they happen to harbor but as people: mortal, sometimes flawed, eminently human and infinitely interesting, is the most satisfying part of medicine. Everybody can treat, but few can heal. And so, we need to connect.N
ot only to heal the patient, but to heal ourselves.